Field Service Manager – Hertfordshire
We are seeking an experienced and strategic Field Service Manager to lead and develop our UK-wide Service Engineering function. This is a senior leadership role responsible for the operational performance, capability development, and strategic direction of a national team supporting a substantial and expanding installed base of industrial steam and thermal process equipment across the United Kingdom.
As a key member of the company’s management team, you will play a central role in shaping the future of the Service Division, ensuring that service operations are delivered safely, efficiently, and to the highest professional and technical standards. You will drive operational excellence, strengthen customer relationships, and support the continued growth and profitability of the service business.
The Role
The Field Service Manager will provide strategic leadership and operational oversight of a geographically distributed team of approximately 16–18 home-based Service Engineers across the UK. You will be responsible for ensuring optimal deployment of engineering resources, maintaining high levels of service performance, and fostering a culture of professionalism, accountability, and continuous improvement.
Working closely with senior leadership and cross-functional teams, you will ensure the service operation remains responsive to customer requirements while supporting the organisation’s broader commercial and operational objectives.
Key responsibilities include:
- Providing leadership, direction, and performance management for the UK Service Engineer team
- Ensuring the effective deployment and utilisation of engineering resources across the national service network
- Overseeing service scheduling and operational coordination to optimise efficiency and responsiveness
- Monitoring operational KPIs, engineer utilisation, and service delivery performance to drive continuous improvement
- Ensuring the consistent completion and quality of service documentation, reports, and work orders
- Providing senior technical guidance and escalation support for complex service challenges
- Promoting a strong safety culture and ensuring compliance with all relevant health and safety standards
- Developing the capability of the engineering team through structured performance management, training, and succession planning
- Acting as a senior point of contact for customers on service-related matters, maintaining strong and trusted relationships
- Collaborating closely with internal departments including Sales, Projects, and Service Coordination to support project delivery and customer satisfaction
- Contributing to the strategic development and ongoing growth of the Service Division
The Candidate
The ideal candidate will bring substantial experience in industrial field service operations combined with a proven track record of leading technical teams within a demanding engineering environment. You will possess strong operational leadership skills and the ability to balance people development, service performance, and customer engagement across a nationally distributed workforce.
Applicants should demonstrate:
- Significant experience in field service leadership, engineering operations management, or senior technical supervision
- A strong technical foundation in industrial plant, mechanical systems, or process equipment
- Proven ability to lead, motivate, and develop high-performing engineering teams
- Strong operational management capability with experience monitoring and improving performance metrics
- Excellent communication and stakeholder management skills when engaging with engineers, customers, and internal teams
- A disciplined, structured, and strategic approach to operational leadership
- Confidence working with digital service management, reporting, and operational systems
For more information email your cv to ruth@perfectteam.co.uk and call Ruth on 01923 244848 for more information.
